Terms & Conditions

What To Expect At Psychic Passage

When you request a Tarot reading with me, you will be asked to pay via PayPal and submit a form with your details. Once you have submitted your form, I will confirm that I have received it via email within a 24 hour time frame. I will also inform you when to expect your email Tarot reading.
I strive to send your Tarot reading within 48 hours, unless this is not possible then I will inform you of the expected time.
I will always review the question that you have submitted to ensure that it comes under the criteria set out in our Code of Ethics which you can find below. I will not answer any questions that I find to be unethical (e.g. health, legal matters, third party readings, pregnancy etc.). I will work with you to rephrase or review the original question to see if we can come to an agreement. However if this is not possible then your payment will be refunded via PayPal.
Once I have prepared your Tarot Reading it will be sent to the email address you provided when you originally submitted the request form. You will have the opportunity to request clarification on the cards drawn for your reading.
If you feel you would like to know further details and you have others questions that were not addressed in the original request or you would like more cards to be drawn, please feel

REFUNDS

Refunds may only take place under agreement by both parties involved for example : If the Tarot Reader and the customer can not agree on a suitable question and the reading cannot go ahead then the customer will automatically be given a full refund. Once both involved have agreed to the question and the reader prepares and sends the email to the customer then a refund would normally be rejected.
If you think the question hasn’t been answered properly you can request a refund by sending a copy of the reading and the reasons why you think you should receive a refund. mailto:kim@psychicpassage.co.uk This will be investigated and you will be notified of the outcome within a 7 day period.
You will only receive emails from Psychic Passage when you have requested them (e.g. for a Tarot reading or the weekly newsletter). If you are subscribed to Psychic Passage you may be sent broadcasts which will inform you of any special offers, updates, and latest news about tarot Astrology. If you no longer want to be emailed you will always have the option to unsubscribe there is a link at the bottom of every mail, simply click on the unsubscribe button and you will be removed from our database.
TAROT READINGS

I am very strict when it comes to Privacy and Confidentiality, your Tarot Reading will be stored on my computer and no third parties will have access to them. When you submit your request form I will review what you have asked and if I think it is in line with our code of ethics I will create a specific Tarot spread that will allow us to look at your situation in depth. If I am not happy with the question that has been asked I will contact you via the email address you initially submitted, and send you the rephrased question if you agree to this then the reading can go ahead. If you do not feel comfortable rephrasing the reading will be cancelled and you will be entitled to a full refund.
I use The Tarot of Enchanted Dreams Deck.
Once I have created a Tarot spread and Tarot Deck I will commence with your reading. I will email you a copy of the spread, cards that were chosen and answers to your question. This will all be provided in PDF format.

CODE OF ETHICS

I will serve the best interests of my clients, conducting my professional activities without causing or intending to cause harm.

I will treat all my clients with equal respect, regardless of their national origin, class, education, race, religion, gender, age, or sexual preference.

I will represent honestly my tarot expertise, including educational credentials and levels of experience.

I will keep confidential the names of clients and all information shared or discussed during readings, unless otherwise requested by the client or required by law or court  order.

I will recommend clients consult licensed professionals for advice of a legal, financial, medical, or psychological nature that I am not qualified to provide guidance in these areas.

I will never knowingly collect any on-line information from anyone under the age of 18.

To protect the privacy of other people, I will not read on a third party. Where possible I will rephrase the question to focus the question to what is directly related to you.

A Tarot reader cannot predict the future.

A Tarot reader cannot make decisions for you

A Tarot reading with me is meant to empower you,  encourage you , identify your true potential,  and help you understand you will always have a choices.

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